From the very beginning, Sonder has always focused on delivering a contactless experience powered by technology. We know that empowering our guests with a self-service journey is what travelers increasingly prefer — with the ability to skip the front-desk check-in and crowded lobbies, and access most services right from the app. While we’ve been working towards this vision since day one, it’s clear the demand for this type of service has only continued to increase.
With this in mind, we’re excited to share a few features we’ve added to further improve the travel experience for our guests.
Parking partnership with SpotHero: With road trips becoming the travel of choice for many Americans this year, we saw an increase in requests for parking options this summer. To accommodate parking at buildings without lots onsite, we recently launched a partnership and integration with SpotHero. Guests in select cities can now reserve and pay for parking spaces in advance of their stay through the Sonder app.
Rapid support from our guest services team: To enable guests to more seamlessly request additional services and support during their stay, we launched native in-app messaging earlier this year. Through this feature, guests can quickly connect with our guest services team to receive rapid assistance.
Self-service trip adjustments: Knowing that our guests want the ability to make reservation adjustments as seamlessly as possible, we recently launched the option for travelers to select early check-in and late check-out, when available, through the app. Thousands of guests have already opted to use this option to adjust their stay. In addition, we’ve also launched the capability to modify your booking, allowing guests to instantly extend their stay or change their travel dates on their phone.
We look forward to continuously enhancing the guest experience through innovative partnerships, app features, and more.