How we’ve increased cleaning standards for Sonders across the globe

At Sonder, we know that now more than ever, a clean and safe place to stay is a top concern. Your health and well-being are our top priority, so we’ve taken a number of steps designed to enhance our existing processes and safeguard our community.

In addition to launching enhanced cleaning protocols (more details below), Sonder properties are unique in that they already have limited face-to-face interactions for guests. We offer self-contained spaces that are serviced digitally, including check-ins and check-outs right from your phone. Many units have washer/dryers and full kitchens, which makes it easy to cook from your Sonder — or order delivery to your door through platforms like Postmates, one of our partners in the United States. This, paired with our elevated cleaning protocols, makes Sonder a great option for those who want to minimize contact and practice social distancing.

We have built upon our foundation of pre-existing high cleaning standards with additional Covid-19 specific recommendations from the WHO, CDC and Canadian Public Health Agency guidelines, including providing additional training to our housekeeping partners about appropriate disinfecting techniques. We’re taking extra measures to implement best practices for cleaning and sterilization across our units, including additional cleanings for high-touch surfaces like light switches and remote controls. 

To that end, we want to be as transparent as possible with how we’re cleaning Sonder spaces. Below is a list of our current processes designed to ensure our spaces are as clean as possible for every guest’s arrival.

  1. We instruct all staff and housekeepers to wash their hands using proper techniques every time they enter a unit, as well as before and after disposable latex gloves are used.
  2. We ask cleaners to use disposable paper towels where possible, and ensure that any cleaning cloths are properly laundered between uses and are limited to one area. 
  3. Our cleaners use EPA-registered, CDC and Canadian Public Health Agency approved, and cleaning products, including Clorox, Lysol, and isopropyl alcohol.
  4. We direct housekeepers to clean any dirty surfaces using a detergent or soap and water prior to disinfection as an added precaution. 
  5. We ask housekeepers to remove and replace all linen, regardless of whether it appears to be used. Similarly, we direct them to replace consumables after each clean, including shampoo and conditioner.
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    Additionally, housekeepers are directed to put added emphasis on disinfecting all high-touch surfaces, with a detailed checklist included in our proprietary housecleaning app. They include:

    -Both sides of the door

    -Keypads and doorknobs of every door in the unit

    -Furniture upholstery, with an emphasis on couch/chair arms using fabric sanitizer

    -Remote controls

    -Light switches

    -All faucet knobs

    -Refrigerator/freezer handles

    -All cabinet and appliance handles

    -Fan cords

    -Headboards

    -Toilet flush handles and toilet brush/holder

    -Thermostat buttons

    -Waste bins

    Cleaning shared touch-points within common areas of the building is a priority. For buildings leased entirely by Sonder, we’ve instructed our housekeepers to disinfect all shared touch points, and have closed gyms, lounge areas, and other communal spaces. For buildings shared with residents or guests with other organizations, we have coordinated with landlords to ensure cleaning protocols match our high expectations.

    We know how important it is to provide a clean space for our guests, and we look forward to continuing to provide enhanced cleaning services for every Sonder space. Book your Sonder today.

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